Refund policy

Returns & Refunds

I want you to love every product you order from Clear Label Skincare. If something isn't right, here's how I can help.

Unopened items
You can return unopened, unused items in their original sealed packaging within 30 days of delivery. To start a return, email me at clearlabelskincare@gmail.com with your order number and the item you'd like to return, and I'll send you return instructions. Please don't send items back without contacting me first.

Return shipping is paid by the customer, and I recommend a trackable service, since I can't be responsible for returns lost in transit. Once your return arrives and is inspected, your refund goes back to your original payment method. Original shipping charges aren't refundable.

Opened or used items
For hygiene and safety, opened or used skincare products can't be returned or exchanged. All sales on opened items are final.

Damaged or incorrect items
If your order arrives damaged, or you received the wrong item, email me a photo at clearlabelskincare@gmail.com within 7 days of delivery. I'll send a replacement at no cost to you. I may ask you to return the item.

Not sure what to choose?
As a licensed esthetician and Face Reality Acne Expert, I'm happy to help you find the right products before you buy. Just reach out at clearlabelskincare@gmail.com.

Return address (only after your return is approved)
Clear Label Skincare
Attn: Returns
21317 Hart St.
Canoga Park, CA 91303